FREQUENTLY ASKED QUESTIONS

Do I pay for delivery?
Never — delivery is free on every order. Preparation takes 1–2 working days, delivery 3–10 working days, all tracked. See our Shipping & Delivery.
What if it doesn't suit me?
Send it back within 30 days of delivery — unworn, tags on — or swap the size or colour. Email info@luvalie.com to start. Full details in Returns, Exchanges & Refunds.
How do the sizes run?
Each piece has a UK size guide with bust measurements in cm, plus a fit note (oversized styles say so). Between sizes? The fit note tells you which way to go — or email us.
How should I care for my knitwear?
Cold hand wash, dry flat, never wring — each product page carries its own care line. Treated well, good knitwear lasts for years.
How do I track my parcel?
Your tracking number is emailed at dispatch — enter it on our Track Your Order page. First scans can take a few days.
Which payments do you take?
Visa, Mastercard, American Express, Discover, plus Apple Pay and Google Pay where available. Prices include VAT; everything is encrypted.
Free UK Delivery
Free on every order, no minimum spend. Dispatched in 1–2 working days, delivered in 3–10.
Friendly Support
Questions about your order? We reply within 24 business hours, Monday to Friday.
30-Day Returns
Changed your mind? Return or exchange within 30 days of delivery — no hassle.
Secure Payment
Your payment details are fully encrypted. Shop with complete confidence.